Refund policy

Return, Refund & Cancellation Policy

Last Updated: 15-09-2026

At Mann Pasand, we want you to receive your order in good condition and as expected. Please read the following policy before placing an order.

1. Return Window

Eligible products can be returned within 7 days from the date of delivery, subject to the conditions mentioned below.

For products that are damaged, defective, or incorrectly delivered, customers should contact us within 48 hours of delivery.

2. Eligible Returns

A return or replacement may be accepted if:

  • The product is damaged when received.

  • The product has a manufacturing defect.

  • The wrong product, size, or design was sent due to an error by Mann Pasand.

  • The product is significantly different from what was ordered.

For damaged, defective, or incorrect products, please provide your Order ID and clear photographs/videos showing the issue when contacting us.

3. Condition of Returned Products

For an eligible return, the product should generally be:

  • Unused

  • Unwashed

  • Unaltered

  • In its original condition

  • Accompanied by original tags/packaging, where applicable

Products that have been used, washed, altered, or damaged after delivery may not be accepted for return.

4. Customized & Personalized Products

Customized or personalized products are not eligible for return or exchange due to:

  • Change of mind

  • Incorrect size selected by the customer

  • Change in colour preference

  • Change in design preference

  • Incorrect customization details provided by the customer

However, if a customized product is damaged, defective, incorrectly printed, or incorrectly made due to an error by Mann Pasand, please contact us. We will review the issue and provide an appropriate resolution.

5. Return Shipping

If the return is due to a defect, damage, wrong product, or an error by Mann Pasand, we may arrange or reimburse reasonable return shipping, as applicable.

For other approved returns, return shipping charges may be borne by the customer.

6. Refunds

Once the returned product is received and inspected, we will inform you whether the refund has been approved.

Approved refunds will generally be processed through the original payment method.

The time taken for the refund to appear in your account may depend on the payment provider or bank.

7. Replacement

Where appropriate, Mann Pasand may offer a replacement instead of a refund, depending on product availability and the nature of the issue.

8. Order Cancellation

Standard Products

Customers may request cancellation of a standard product before the order is dispatched.

Once the order has been dispatched, cancellation may no longer be possible.

Customized Products

Customized orders may be cancelled only before customization or production has started.

Once customization or production has started, cancellation may no longer be possible because the product is being prepared specifically for the customer.

9. Cancellation by Mann Pasand

Mann Pasand may cancel an order where reasonably necessary, including situations involving:

  • Product unavailability

  • Incorrect product or pricing information

  • Payment issues

  • Suspected fraudulent activity

  • Incorrect or incomplete customer information

  • Circumstances preventing order fulfilment

If a prepaid order is cancelled by Mann Pasand, the eligible amount paid by the customer will be refunded.

10. Contact Us

For return, refund, or cancellation requests:

Email: mannpasand143@gmail.com
WhatsApp/Phone: +91 863 038 0189

Please mention your Order ID when contacting us so that we can process your request more efficiently.

Important

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable law.